Roaster Engagement Manager

Summary

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Following the creation of a new Sales Acquisition function, we are searching for a Roaster Engagement Manager covering our European markets. The role is based in Zurich or remote. The primary responsibility is to seek out and build new relationships with roasters in Europe, to generate a good understanding of our company. The role will involve presentations, organisation, and attendance of events in Europe.

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How to Apply

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We don’t believe in cover letters. Instead, we prepared a set of questions that will help us get to know you better.

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Get ready with your CV—you will have to upload it in the last step of the application form, and some of the answers may include details from your CV.

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Description

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We have set ourselves an ambitious goal: to revolutionise the centuries-old coffee trade industry. Our technology makes coffee trade transparent and digital. Through the Algrano online marketplace, coffee growers promote and sell their coffees directly to roasters without worrying about the details of logistics, financing, and quality assurance.

Awarded at our launch in 2015 and again in 2022 as the best innovation by the European Coffee Industry Association, we currently count more than 1,000 sellers and roasters from all over the world. Backed by a strong investors' network, our vision is to become the key direct coffee trading marketplace.

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The Role

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As a Roaster Engagement Manager, you will be responsible for engaging with coffee roasters across Europe, sharing how Algrano’s platform can transform the way they source coffee. You will serve as an ambassador for our mission, connecting with quality-driven and transparency-focused roasters, and providing your insights and expertise to help shape the future of coffee sourcing. By enabling relationships between roasters and growers, you will change the supply chain of coffee and ultimately improve the living conditions of the people producing it.

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You will report to the Acquisitions Lead, Christy Ma, and work closely with the Sales and Marketing teams, contributing your creativity and strategic input to shape this new function. You will also work in a data-driven and organised way to scale our acquisitions efforts effectively.

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The ideal candidate should be a confident communicator on the phone, in video calls, and in person, and should be willing to travel around Europe when required.

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Your Responsibilities Include:

• Company Ambassador: Serve as the face of Algrano, representing our brand and mission in all interactions. Articulate the value proposition of our platform and services in a compelling and persuasive manner.
• Client Engagement: Identify and engage potential clients, understand their needs and challenges, and demonstrate how Algrano can address them. Foster strong relationships with key decision-makers and stakeholders.
• Sales Process Adherence: Help shape and follow a sales acquisition process meticulously, ensuring that all steps—from initial contact to final onboarding—are executed with precision. Deliver a consistent and high-quality experience for every potential client.
• Value Delivery: Collaborate with clients to identify opportunities where Algrano can add value to their business. Present tailored solutions that align with their goals and enhance their operations.
• Market Insights: Stay informed about industry trends, market conditions, and competitor activities. Use this knowledge to inform strategy and identify new opportunities for growth.
• Continuous Improvement: While adhering to our sales process, contribute to its ongoing refinement by sharing feedback and insights with the team, aiming to enhance our effectiveness and efficiency.

Your Profile

• You love coffee and understand the realities of coffee producers and daily operational needs of coffee roasters.
• You are curious and naturally inquisitive.
• You enjoy learning and reading.
• You are outgoing and open-minded.
• Your friends appreciate you for your optimism and empathy.
• You are self-driven and prefer to manage your own time to complete your tasks.
• You are conscientious: you take your tasks seriously and feel deeply responsible for the results.
• You are ambitious: you embrace ambitious goals and want to grow with the company.
• You are achievement-oriented: you are intrinsically motivated to achieve goals and continuously measure your performance in comparison to the goals.
• You are persistent: You consider a “No” as another door opener.
• You are a Swiss army knife: you are versatile, grow into new challenges, and adapt to new situations.
• You are ready for change: you agree that the industry is lacking technology and transparency and are intrinsically motivated to change that.
• You are independent: you are used to pushing yourself to achieve your goals, possibly having worked for a startup or started your own company in the past.
• You are technology proficient: You already use a range of apps and technology and are open to using new ones.
• You are positive and outgoing: you see the best in everyone, are happy to start a conversation with a stranger, and are always respectful in all situations.
• An established network in specialty coffee, especially coffee roasters, would be an advantage.

Your Experience, Background, and Skills Include:

• Language skills: You are fluent in English and in at least one of the following languages: German, French, or Spanish.
• People-focused: You have at least 3 years of experience talking to customers directly, either face-to-face or over the phone.
• Coffee experience: Experience with green coffee buying, grading, training, or roasting would be a benefit, but training will be provided.
• Sales experience: You have a proven track record in sales, an entrepreneurial background, or a high level of customer service experience.
• CRM experience: You are an experienced user of CRM software (we use HubSpot, but any CRM experience is valuable).
• Mobile: You are ready to travel around Europe. A driving license would be an advantage.

Why Work for Algrano

You will be part of a growing and talented team united by a mission to create change with technology and enable independent producers and roasters to thrive.

You will join us in an exciting expansion phase as we approach our 10th anniversary. This is a role where you can truly make a difference as we continue to grow. You’ll be working in a new team with big responsibilities, strategic direction to help shape, and room to grow. We offer flexible working hours, 5 weeks of holidays, and a collaborative office culture.