Roaster Engagement Manager Europe

Summary

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Following the creation of a new Sales Acquisition function, we are searching for a Roaster Engagement Manager covering our European markets. 

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The role is based in Zurich or remote. The primary responsibility is to seek out and build new relationships with roasters in Europe, in order to generate a good understanding of our company. The role will involve presentations, organisation and attendance of events  in Europe. 

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How to apply

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We don't believe in cover letters, instead we prepared a set of questions that will help us to get to know you better.

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Get ready with your CV, you will have to upload it in the last step of the application form and some of the answers may include detail from your CV.

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Description

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We have set ourselves an ambitious goal: to revolutionise the centuries-old coffee trade industry. Our technology makes coffee trade transparent and digital. Through the Algrano online marketplace, coffee growers promote and sell their coffees directly to roasters without worrying about the details of logistics, financing, and quality assurance.

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Awarded at our launch in 2015 and then again in 2022 as the best innovation by the European Coffee Industry Association, we currently count more than 1’000 sellers and roasters from all over the world. Backed by a strong investors' network our vision is to become the key direct coffee trading marketplace.

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The Role

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As a Roaster Engagement Manager, you will be responsible for engaging with coffee roasters across Europe, sharing how Algrano’s platform can transform the way they source coffee. You will serve as an ambassador for our mission, connecting with quality-driven and transparency-focused roasters, and providing your insights and expertise to help shape the future of coffee sourcing. By enabling relationships between roasters and growers, you change the supply chain of coffee and ultimately the living conditions of the people producing it.

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Reporting to the Acquisitions Lead, Christy Ma, and working closely with the Sales and Marketing teams, you will contribute your creativity and strategic inputs to shape this new function. At the same time, you will work in a data-driven and organised way, in order to effectively scale our acquisitions efforts. 

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The ideal candidate should be a confident communicator on the phone, in video calls and in-person. They should be willing to travel around Europe when required. 

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Your responsibilities include:

• Company Ambassador: Serve as the face of Algrano, representing our brand and mission in all interactions. Articulate the value proposition of our platform and services in a compelling and persuasive manner.
• Client Engagement: Identify and engage potential clients, understanding their needs and challenges, and demonstrating how Algrano can address them. Foster strong relationships with key decision-makers and stakeholders.
• Sales Process Adherence: Help shape and follow a sales acquisition process meticulously, ensuring that all steps—from initial contact to final onboarding—are executed with precision. Work within the framework to deliver a consistent and high-quality experience for every potential client.
• Value Delivery: Collaborate with clients to identify opportunities where Algrano can add value to their business. Present tailored solutions that align with their goals and enhance their operations.
• Market Insights: Stay informed about industry trends, market conditions, and competitor activities. Use this knowledge to inform strategy and identify new opportunities for growth.
• Continuous Improvement: While adhering to our sales process, contribute to its ongoing refinement by sharing feedback and insights with the team, aiming to enhance our effectiveness and efficiency.

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Your Profile

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You love coffee and understand the realities of coffee producers and daily operational needs of coffee roasters. You are curious and naturally inquisitive. You enjoy learning and reading. You are outgoing and open-minded. Your friends appreciate you for your optimism and your empathy. You are self driven and prefer to manage your own time to complete your tasks than simply clock in for a shift. Furthermore you are:

• Conscientious: you take your tasks seriously and feel deeply responsible for the results
• Ambitious: you embrace ambitious goals and want to grow with the company
• Achievement-oriented: you are intrinsically motivated on achieving goals and continuously measure your performance in comparison to the goals
• Persistent: You consider a No as another door opener
• A Swiss army knife: you are versatile and grow into new challenges and adapt to new situations.
• Ready for change: you agree that the industry is lacking technology and transparency and you are intrinsically motivated to change that. 
• Independent: you are used to pushing yourself to achieve your goals, possibly having worked for a start up company or started your own company in the past.
• Technology proficient: You already use a range of apps and technology and open to start using new ones. 
• Positive and outgoing - you see the best in everyone, happy to start a conversation with a stranger and are always respectful in all situations. 
• Established network in specialty coffee, especially coffee roasters, would be an advantage

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Your experience, background and skills include:

• Language skills: You are fluent in English and in at least one of the following languages: German, French or Spanish. 
• People focused: You have at least 3 years experience talking to customers directly, either face to face or over the phone. 
• Coffee: Coffee experience from green coffee buying or grading through to training or roasting would be a benefit, but as we are a unique business and training will be provided this is not essential. 
• Sales experience: You have either a proven track record in sales, an entrepreneurial background or a very high level of customer service experience.  
• CRM: you are an experienced user of CRM software. (We use Hubspot, but any previous CRM experience is a good base)
• Mobile: You are ready to travel around Europe. A driving licence would therefore be an advantage. 

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Apply here ->

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Why work for Algrano

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You will be part of a growing and talented team that is united around a mission to create change with technology to enable independent producers and roasters to thrive.

• You will be working in an exciting expansion phase of the company as we come towards our 10th birthday. This is a role where you can truly make a difference within the company as we continue to grow. 
• You will be working in a new team with big responsibilities, strategic direction to help shape and room to grow. 
• We are dedicated but offer flexible working hours and 5 weeks of holidays as well as a community office culture.